While we do everything we can to prevent damage from occurring in transit sometimes accidents happen and it can be very disappointing. So we can help you as quickly as possible please retain the original packaging and take photos of the following items:

  • The external packaging
  • The damage to the print or frame
  • The fault in the print or frame if applicable
  • The shipping label on the external packaging

Once you have these ready please get in contact with us immediately and send your photos, your order number and the damage or fault details to the email address hello@smithandbrooks.com.au so we can help you get this sorted as quickly as possible. 

*Please note that we do have limitations on returns of faulty or damaged products. You will need to contact us within 7 days of delivery with the above information so that we can organise a replacement for you (refunds will not be offered for damaged or faulty products).