Please read the Terms and Conditions carefully before signing up to Smith & Brooks

ORDERING

Smith & Brooks (ABN 45 918 381 926) are artwork and art print suppliers, selling directly to industry and trade professionals (Interior Designers and Decorators, Property Stylists, Architects, Builders and Property Developers). To place an order for any of our artwork or art prints, please contact your Account Manager or email hello@smithandbrooks.com.au

DELIVERY & SHIPPING INFORMATION

Smith & Brooks delivers within Australia and uses a reputable courier and/or postal service.

• We do not offer deliveries on weekends or public holidays

• Orders placed on weekends or public holidays will be processed on the next business day

• Business days are Monday through Friday excluding public holidays. However, we are a small business so please allow 48 hours for a response.

• Deliveries occur on business days

• Any special instructions for deliveries must be advised. All items shipped must be signed for on delivery.

• Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the packaging is damaged, please do not sign the delivery docket and contact us immediately.

• If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call them, for you to arrange a redelivery with them directly.

• If your order is held by the courier for an extended period of time following an attempted delivery or is returned to the warehouse undelivered and needs to be resent, additional charges for storage fees and associated shipping costs may be incurred.

• All orders delivered to an address that is not occupied which has provided an Authority To Leave, your order will be left in a safe place out of the weather. If the area is not deemed to be safe, the driver can use their discretion to not leave the parcel. We cannot guarantee that the person making the delivery will specifically follow the location instructions. It is important to consider that if you give us an Authority To Leave the goods in your absence then we can no longer guarantee that you will receive your order, nor the other factors that can affect your parcel whilst it is sitting unattended – like rain, dirt, damage, theft etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tell us the goods were left for you.

• A valid street number, suburb, postcode & phone number must be provided. Orders cannot be processed without this information.

• Please contact us prior to ordering if you need delivery to a PO Box address as some of our print sizes are not suitable for PO Box delivery.

• Smith & Brooks will not be held responsible for any delays incurred due to missing or incorrect delivery information.

• Every artwork is made to order and then dispatched. This does take time but you can be assured you are receiving a new, made-to-order piece that has not been sitting in storage. Please be aware of these estimated delivery times to Australian postal addresses:

• Unframed fine art prints: 2 weeks
• Nude canvas: 3 weeks
• Framed canvas: 4 weeks

*Please allow an additional 5-10 business days for delivery to WA addresses due to current supply chain issues affecting the state.

VIP DELIVERY

Depending on your needs, we offer VIP delivery service options. Please contact us if you have a requirement you would like to discuss. 

RETURNS, REFUNDS AND EXCHANGES

All of our works are made to order and are professionally finished and packed with love and attention. As with most products purchased online, the colours you see on your screen may vary from the colours on the finished product. Please refer to the print-only image in each product gallery for the closest colour match. Because each artwork is made as the order is received we do not keep stock on hand and will not accept returns and exchange requests. 

If you are unsure of anything regarding your order please contact us PRIOR to placing your order so that we can provide you with any further details you may need to help you select the perfect piece. If required, we can send you a colour swatch for canvas and fine art prints.

GOODS THAT ARRIVE FAULTY OR DAMAGED

While we do everything we can to prevent damage from occurring in transit sometimes accidents happen and it can be very disappointing. So we can help you as quickly as possible please retain the original packaging and take photos of the following items:

• The external packaging
• The damage to the print or frame
• The fault in the print or frame if applicable
• The shipping label on the external packaging

Once you have these ready please get in contact with us immediately and send your photos, your order number and the damage or fault details to the email address hello@smithandbrooks.com.au so we can help you get this sorted as quickly as possible. 

*Please note that we do have limitations on returns of faulty or damaged products. You will need to contact us within 7 days of delivery with the above information so that we can organise a replacement for you.

DISCLAIMER

Our original artworks are handmade and hand-painted. Small irregularities in surfaces and finishes are characteristics of the artwork and are not considered a defect. Our Australian Oak frames also feature the natural characteristics and irregularities in the grain of the original tree. These are not considered defects. The products may vary in colour from the photography on our website and catalogues. We do not take any responsibility for what may happen to an artwork or art print once cleaning of any sort is undertaken.

CUSTOMER CARE & AFTER SALES ENQUIRIES

We are here to help. If you have a question, please do not hesitate to get in touch with us and we will respond promptly within 48 hours (excluding weekends and public holidays).